Surface dock external monitor issue. No Issue with Surface Dock Gen 1.
Jan 25, 2018 · 2 month old Surface Book 2. I have been using a Surface Laptop 2 with a Surface Docking station for almost two years to link to two external monitors. Also try updating the drivers and firmware for Mar 26, 2020 · I am having the same problem on my Surface Pro 7, Surface Dock and external monitor. Mar 27, 2020 · Hi all, Like many others here, I face an issue with Surface Pro 7, Surface Dock and external monitors. Ports. We appreciate your participation here, by the way. After a period of inactivity the laptop screen and monitor is turned off but when I 'wake' the laptop the external monitor is no longer recognized. I have these monitors connected to the Dock 2 via the USB-C display ports using Insignia USB-C cables. The LG monitor previously worked connecting to a macbook pro through the usb-c port. Suddenly the monitor used via the dock (HDMI) has stopped displaying. 23. Clear your display cache: Undock your Surface from the Surface Dock or disconnect the monitor from your Surface. Apr 28, 2023 · To troubleshoot, kindly make sure first that the Surface Dock firmware is up to date (Update your Surface Dock - Microsoft Support) and run the Surafce Diagnostic Toolkit on the device while connected to the dock then make sure that all updates are installed including Optional updates (Fix common Surface problems using the Surface app and So either way it goes via a dock, in that it's either: - Surface to external dock to monitor - Surface to monitor's internal dock to monitor I also have a Dell monitor with the same issue. It’s best to always have the latest firmware to prevent such issues. Surface Dock model. After few hours I connected it back and move it to vertical position, then external display turned off. This file will clear your cache, whether you have a dock or not. We then unplug the Dock from the Surface, reconnect the Dock to the Surface and now all software opens on the Surface screen rather than the external monitor. The issue only occurs when plugged into the Surface Dock 2. May 4, 2021 · 3. The EXTERNAL monitors flicker randomly and you have to wait about 5 seconds for them to come back on. Dell P2715Q UHD monitor connected by mDP-DP via surface dock Problem - A few days ago the monitor stopped receiving signal. If your Surface won’t connect to an external display, check your display adapter and cables. To update the firmware: Click "Download" from this link : Surface Dock FwUpdate and install the Surface dock FWupdate Aug 24, 2020 · My Surface Laptop 2 and 3 have the described issues of monitors not connecting blacking out, etc when using all of my surface dock 2s. Problems charging with Surface Dock For problems charging your Surface: Sep 29, 2023 · Check the display adapter. 0 Docking Station, Dell Thunderbolt Dock TB15, Dell Thunderbolt Dock TB16 , Dell Precision Dual USB-C Thunderbolt Dock - TB18DC, Dell Universal Dock D6000, Dell USB3. I am trying to get both monitor/TV to run at 4K@60Hz. Check if Surface can detect the monitor. When connecting the external monitor to the dock 2 the external monitor keeps flickering. The connection works but my resolution on the external monitor is limited at 1920x1080 (and looking super crappy I might add) the external monitor supports a resolution of up to Trying to get my dual screen setup to work reliably - whenever I reconnect the SP8 to the dock, only one of the monitors comes back online. Mar 10, 2020 · Once you're don'e clearing the display cache and updating the Surface dock's firmware and the issue still exists, then I suggest to connect your Surface device directly to the external monitor for us to isolate the issue. The surface dock 2 will display 2 monitors using one cable that is active and one that is passive. There are two monitors connected to each Surface Dock 2. 3840 x 2160. I have 2 plugged in via USBC into the Thunderbolt 4 Dock and 1 into the Laptop directly. Aug 31, 2021 · I have recenty got two surface book 3 computers and connected them to using surface dock two's to two external monitors each. This file will clear your cache Jan 18, 2017 · I have a Surface Pro 4 with the Surface Dock. I'm using a MiniDisplayPort to HDMI adapter to connect the dock to the monitor. If I unplug the displayPort cable from the Surface Dock (or unplug the power from the Surface Dock), the monitor correctly detects "no signal" and goes to sleep mode after about 30 Jan 12, 2023 · Short Description of Issue: I am trying to connect my Surface Laptop 4 to an external monitor using my old Surface Dock 1. Now, remove all the peripherals on your Surface dock, just connect the Surface Dock and the Surface device in Updating. Keep us posted. Best regards, GeraldAldrin_T Aug 20, 2018 · Repeat with other external monitors. The monitor works fine after startup, but often if the Surface Book 3 goes into idle / standby (screen off only), when I wake it the external monitor has no picture. Now the new Surface Laptop Studio 2 I cannot seem to get 3 external monitors to work. Scenario 1: Apr 21, 2020 · May I know what Surface model do you use with the Surface Dock? Please check if the screen resolution and refresh rates is supported on the page: Troubleshoot connecting Surface to a second monitor. They connect to the dock via MD -> DP cables. If you have problems connecting your Surface or have questions about screen resolution, see Troubleshoot connecting Surface to an external display. When surface is switched off or sleep, the external monitor will not go into sleep but going into an endless wake/sleep cycle. The Surface Dock 2 also uses its 2 rear All of the monitors have flickering issues with both usb-c dongles to hdmi. USB-C is just a ****technology. To be clear, I first connected the surface dock 2 to one of the surface pro 7 devices and connected the Dell to the surface dock 2 through the usb-c. In the Device Manager; Display Jun 3, 2023 · Select and run surface dock registry. com) Can you try clearing the display cache? Here's how to clear your cache: Undock your Surface from the Surface Dock or disconnect the monitor from your Surface. I restarted my dock, unplugged everything but still only one is detected. The newest Surface Book 3, the external monitors won't even come on 90% of the time. Surface shows all three monitors detected, and when remoting in can see all three monitors displaying, but in person third monitor shows nothing. No Issue with Surface Dock Gen 1. If I disconnect and reconnect the power cable to the Surface, the monitor will wake up. Then connect the Surface dock and external monitors after restarting and check if it's working. If you are unable to use the external monitor, it is Jun 5, 2020 · We have noted your concerns on this Surface Dock 2 issue you have. The external display continues to work just fine when I plug in my old SP4. Many users reported issues with Surface Dock 2, and surprisingly things worked out when they switched to another generation of the device. External monitor works randomly. Choose the . I have a surface book 3, surface dock 2, LG 27GP950 monitor (4K 160Hz HDR) and a LG C1 55 (4K 120Hz HDR). Please try these steps to troubleshoot the issue further: 1: Update your Surface Dock. Mar 8, 2022 · Few things I noticed when checking the specifications which might be the reason of the issue: The Surface Dock (1st version) mini DisplayPort use DP1. With my new Surface Laptop 3, hooked up in Dec 3, 2018 · However, the issue recurs if the monitor configuration changes during the same logon session, such as when you dock or undock the device or detach an external monitor. Surface Book 2, i7 8650U, 16Gb, 512GB, Intel UHD 620 since 2018 and now I wanted to upgrade on additional external screens. microsoft. The other is a Dell ultrasharp U3818DW. Please let me know if this helps resolve the issue. com). Surface Book users may have problems with an external monitor when it is connected to the Surface Dock. As soon as I have updated to Feb 5, 2024 · This file will clear your cache, whether you have a dock or not. Both Power, Cinema Display, Keyboard, Mouse and LAN Connectend. 4096 x 2304. Lower its refresh rate down to 60Hz. The second is never detected regardless. I returned the dock and bought a single widescreen monitor so I could connect directly to the Surface Book 3. Different cables and adapters. Setup: - Surface Pro 8 - Surface Dock 2 (with audio, webcam, keyboard, ethernet and 2 monitors connected) Dec 19, 2023 · All staff are using the Surface Dock 2 connected to Surface Laptop Studios. Get to know the ports on your Surface Dock. I understand that you are experiencing issues with your Surface Pro 7 not working with external monitors on all of your docking stations. I've tried 4 different brands of monitors, purchasing two of the Surface mini display port to hdmi adapters, 4 different hdmi cables, and buying a second dock to try. Jan 29, 2022 · I have 6 different surface docks/monitors, etc for various offices, so the 'work around' of ripping out monitors to string hdmi cables everywhere isn't a viable solution. Problem: My new Surface Pro 9 (i7/32GB/1TB model, W11 22H2) attached to a new Surface Dock 2 with an external 4K HDR touchscreen portable monitor (FreeSync capable), when using one of the dock display USB-C ports (DP Alt Mode) to send the signal to the external monitor, the monitor will experience signal corruption/interruption every few seconds. 2 setting on the 4K LG monitor could resolve this issue if the dock integrated DP splitter is locking the displays from showing up (kinda hard to explain, but I've installed power switches that toggle the docking station on all workplaces for that reason) Jan 17, 2024 · Clear display cache: Clearing the display cache can help resolve issues with external monitors not displaying correctly. Select Yes to allow changes to your Surface, select Yes to confirm, and then select OK Mar 11, 2024 · I had a Surface laptop Studio and the Dock 2 and I was able to run 2 external monitors off the Dock and then 1 USB C external monitor from the laptop. To reset your Surface Dock, you can do the following: Unplug your Surface Dock Jun 5, 2023 · I have two Samsung U28R550UQN monitors. reg. This is one way to determine if both docks are working properly. The monitors go blank for 2-4 seconds and come back up several times a day. During this activity, you plug or unplug the dock. Sep 13, 2018 · I have a user who is having an issue with their Surface Book when it is connected to 2 external monitors through a Surface dock. Anyone have any suggestions for fixing the surface studio laptop issue with the external monitor issue through the surface dock DP? Sep 21, 2020 · I have tried changing ports, restarting my computer, completely shutting down and disconnecting the Surface dock 2 and my computers with no success. Select and run surface dock registry. What is the problem? Sep 14, 2022 · For example when the Surface is attached to the Dock we open software, drag it to the external monitor, close it and then reopen the software it will open on the external monitor. Mar 20, 2020 · I'm at a loss on what to do about this Surface Dock with my Surface Laptop 3 and external monitors. When connecting an external monitor to the surface pro 9 everything is fine. Allow me to ask some question. In the Device Manager; Scanned for new devices, no luck. 4a (What’s new in Surface Dock 2 - Surface | Microsoft Docs). This is unaceptable. msi file, apologies again for this. I have a Surface Pro 6 that, using the same dock, monitor, etc works fine. Connecting my Pro 4 to a BenQ 2560x1440 max resolution external monitor and only maxes out at 1920x1080. You can do the same by following the below steps: Several Surface models with Intel Iris Graphics especially Surface Laptop 3 and Surface Pro 7 With 1st gen Microsoft Surface Brick dock attached Easy to reproduce on buggy Dell monitors with poor DisplayPort 1. Check power management for USB drivers in Device manager. You may check this link for more: Troubleshoot The Problem Connecting an external monitor to any mobile computer should be as simple as connecting a cable. If you search online you will find the same problem in the forums of all the PC manufactures. msi Dec 16, 2022 · The problem is located to the connection between the keyboard & surface screen. I use a Surface Dock 1 with mini displayport to DVI cables to connect to external monitors. Dec 12, 2021 · While I have not taken the time to narrow down what makes some cables more consistent than others, the best explanation I have is that the surface dock 2s requires (for lack of a better word) an active USB-C to HDMI cable to use two monitors. Restart your Surface, reconnect the Dock and/or monitors, and try your external display again. I have been able to independently display to each monitor through each port. I have been using this setup without issue until I recently changed what Jul 10, 2016 · I Have exactly the same problem. I did a reset to wipe out the Win11 install with a fresh install and now I'm having this problem. Jan 13, 2022 · In my home office I run a Surface Dock connected to two Mi 34"Curved Gaming Monitors. Unplugging the cable entirely and plugging it back in usually resolves the issue, until it happens again. After downloading, run and install the . Tried resetting many times and then the monitor stopped working altogether. When the issue occurs, the functionality of the devices can be restored by reattaching the Thunderbolt Dock. Jan 19, 2022 · You mentioned that Microsoft said that you'll only need USB-C cables out from the dock to the monitors, this may be referring to the event that it is a Surface Dock 2 that is being used. Please select > Surface_Dock_Updater_v2. Connect the screen if I was using it in tablet mode previously. 3 or later - HBR3 Jul 22, 2016 · Background: I just purchased and setup an LG Ultrawide Monitor (29UM69-P) and Surface Dock (the latest one for Surface 3 or 4). It also charges your Surface. But this is only a temporary fix. I have its power settings all at default except that the When plugged in, PC goes to sleep after setting is set to Never. Select Yes to allow changes to your Surface, select Yes to confirm, and then select OK to close. Surface Dock isn't connecting to your external display. Power on the Surface Book Log in Connect the dock cable. Usually, when I put the Surface Pro 3 in the docking station and power it up it will recognize the switch as it goes to external display only mode. I always have to shut it down manually. Update your Surface Dock. Sep 14, 2022 · This file will clear your cache, whether you have a dock or not. 0. Oct 4, 2023 · Surface Dock 2 is a critical accessory that allows your Surface device to connect to several devices, including monitors, keyboards, mice, and Ethernet. Usually, I will dock the Surface Book, and the two external monitors will be ignored. Monitor is connected via a USB-C to DisplayPort cable, and I have the lid of the laptop closed. Bought 2 new monitors with display port connectors and same problem. Can you confirm which Surface Dock you have used? See Identify your Surface Dock and features - Microsoft Support. Attached 2 viewsonics to docking station, worked for 3 weeks, then one monitor started blinking on and off. Surface settings set to extend display to both external monitors. Does the Surface just not play nicely with any dock other than the Surface dock? Very odd behavior for what should be standard Windows hardware. Jul 5, 2024 · - Run the Surface Diagnostic Toolkit: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support - Clear your display cache: Note: Don't use these steps if you're running Windows in S mode. My OS for the Surface is Microsoft Windows 11. Dec 18, 2023 · This will help determine if the issue is with the port on the Surface Dock 2. Mar 11, 2024 · Hello Heather,. This means when I lock my PC or allow it to be unattended for too long, the monitors power down, but the Surface Pro 4 does not actually sleep. It is a superficial issue, and if this was the only issue, I would ignore it. Start with the dock cable unplugged from keyboard. Problem: The external display connected to my Surface Dock remains black when connected to the SP7 (via Surface Connect). I’m using a cable hdmi to usb-c to connect to the dock 4. Workaround. Clear Display Cache: Check this link and follow Solution #5 to clear the display cache. I am unable to duplicate or extend it. Change the supported resolution and refresh rates. Looking forward for your response and keep us Sep 26, 2018 · Here are few things you can try to resolve the display issue. Update the firmware: Make sure that the firmware for the Surface Dock 2 is up to date. Device Manager might show yellow exclamation points and Code 10, Code 24, or Code 43 for those devices. It's a LG 27UK650 4K 10-bit HDR Display. Oct 31, 2019 · I have just bought a Surface Pro 7. We have an ongoing issue with the Surface Pro 7 and 7 Plus machines losing the second monitor, requiring us to disconnect the adapter and plug it back in, whether its the mini display to VGA or usb-c to VGA or HDMI. Clear external display cache: A group of users shared that clearing the Windows external display cache helped solved the Microsoft Surface Dock display issues temporarily. Everything have been runing perfectly, until after the most recent Windows 10 update (March 12, 2021). 2: Clear the display cache of the device Mar 14, 2020 · The monitor will often say that the USB-C Input is “inactive” and nothing will display. For more help, go to Troubleshoot connecting Surface to an external display. First, to confirm that one external monitor does work with your system, see the above info about using only one. Trying this fix now, fingers crossed it will work. Choose to Open the file. This setup has been working perfectly for over a year until yesterday 12. com) . In dual display setups one display always turns off and on randomly or can't display higher rates than 30 Hz. The USB-C to DisplayPort cable is plugged directly into the Surface Laptop (the Surface Dock 2 simply wouldn't recognize the external monitor at Feb 5, 2020 · Is it through a Surface Dock or connected directly? If it is through a Surface Dock, please try first to Update your Surface Dock. If I disconnect and reconnect the dock connector several times it will eventually work okay but it usually takes ~five Feb 5, 2017 · To isolate the issue, we suggest you swap the dock you have at home with the one you have at work. If you have problems connecting your Surface to a TV, monitor, or projector, try these solutions to identify the issue. If you're not sure which dock you have, go to Identify your Surface Dock and features. See this page for Feb 2, 2020 · If the one you're using the first one, then the issue you're now experiencing is due to compatibility issue but if it is the second one, then you'll need to make sure that the firmware of the Surface dock is up to date. Clear your display cache. Dec 20, 2022 · I have a Surface Laptop 5, a Surface Docking station and an external monitor connected using an HDMI and USB-C cable. Summary: Surface Pro 7 stopped displaying anything on two external monitors connected via Surface Dock 1 with mini-displayport (mDP) to DVI cable. Surface book 3 has one type-C video output and dock 2 has two type-C video output. 1] Preliminary steps. The Surface Dock 2 doesn't have a Display port. I have never had a problem running the two displays via the dock with my Surface Pro (running Windows 10). Trying to move it back to horizontal didn't turn the display back on. For the life of me I cannot get this monitor to display anything above its current resolution of 1800x1200 when connected to Yes, the Surface Thunderbolt™ 4 Dock supports up to two external monitors. Microsoft book 2. Select the first external monitor (2) then scroll down and click on Advanced display settings. The Surface Thunderbolt 4 Dock is optimized for Surface devices with USB-C Thunderbolt 4 dock in which the Surface Pro 7 does not have. Are we connecting only one monitor? Please try these steps to troubleshoot the issue regardless if you are using a Surface Dock or not: 1: Run Surface Diagnostic Toolkit. (See image above). Dec 25, 2021 · Hi, merry Christmas everyone. When used with a Surface Pro 7, the dock supports one 4k external display at up to Nov 19, 2018 · I tried what you suggested and I still get the problem. At Apr 15, 2018 · 1) Connected the Dock to the Surface Book. Sep 1, 2021 · Please try lowering the refresh rate first of the 1st external monitor by going to Windows Settings > System > Display. 30 Hz. Max refresh rate. msi then Restart. To be clear, I firstly connected the surface dock 2 adapter cable to the surface pro 7 and Acer monitors are connected to the surface dock 2 through the usb-c in video capable USB-C connectors. Nov 3, 2021 · I may need to give up on using USB-c port to connect an external monitor and buy a Surface Dock 2 for the connection, but the Dock 2 has been out of stock for a while!! (and expensive) I probably need to send it to MS repair center and get a replacement (refurbished or open-boxed), and MS team issued me a shipping label, but I haven't got a Feb 10, 2019 · This file will clear your cache, whether you have a dock or not. Your troubleshooting steps worked for me, though I've just come across another bit of evidence that may point to a dock Feb 25, 2016 · Whenever I connect my Surface Book to a 24" external display through the Surface Dock, the fonts and UI elements appear fuzzy and out of scale. Not a connector issue - as when I plug same monitor directly to laptop (Surface Book 2 or Surface book 7) the issue goes away. . Jun 26, 2023 · Since a Windows Update around the beginning of 2023, my Surface Dock 2 has been having issues with my 2 external HP 27f monitors (connected via HDMI to USB-C cables into back of Surface Dock 2). Even if my SP4 is turned OFF, it looks like me external monitor is still receiving some kind of signal from the Surface Dock and instead of shutting down after a while, it keeps blinking. If it tells you there are updates to install, install them and reconnect the monitor(s) to your dock to see if the issue has been resolved. As for the Surface Dock 2 firmware and drivers, there's no need to execute a file since you installed the updates via . Oct 31, 2019 · I had a Surface Pro 6 hooked up to two external monitors through the Surface Dock (HDMI to mini display port with an active adapter). If I plug in the monitors directly to my USB-C port on my surface pro 7, the monitors will work just fine. Using the Surface dock to connect to an external monitor won’t work if its firmware does not support the monitor or the cable/adapter. This issue did not occur during the initial set up. I also tried usbc to display port direct cables. All other peripherals will work correctly. For example, network/USBs/power etc all works. I hope this info helps others who have suffered with this long-annoying problem like I have I've been having intermittent issues with my Surface Pro 3 and dock as you've described here. It’s been running Windows 10 and going like a dream. The Surface monitor wakes up, but the external monitor that is connected to the dock does now. Update Surface Dock: Troubleshooting solutions. 60 Hz (8 bit color) 3840 x 2160 (USB-C, DisplayPort 1. Kind regards Jul 15, 2020 · One monitor is an LG 38WK95C. Nov 12, 2015 · I'm having the same problem. 2 compatibility but not solely a Dell issue Repro steps: Ensure Dock firmware up-to-date Ensure Surface firmware up-to-date May 2, 2018 · connected to 2 View Sonic monitors, both of which display the logo when turned on so the monitors are for sure working. Both displays are shown as connected under display settings but only one displays the output. Do you have a Dock 1 or Dock 2? Identify your Surface Dock and features (microsoft. After testing, connect the monitor back to the Dock. For the internet and data transfer issues May 26, 2023 · For the Surface Dock 2 I have used all the available USB-C plugs to troubleshoot the issue (two in the front and two in the back) when attempting to use both monitors at the same time. Occasionally, but not usually, disconnecting and reconnecting the USB-C cable from the Surface Book 2 will bring the external monitor back to life. There's a possibility there's a need for a specific cable that is Feb 25, 2016 · Often, I will dock the Surface Book, and the external monitors will be detected, but desktop icons will be oversized and clipped off. I'm running into this exact issue on a Surface Pro 9 with Windows 11 and a Dell USB-C dock and dual external monitors. That seems to be the trick to have it "remember" my dual monitor settings (external display primary, surface display secondary). 1/1. My monitor is blurry and unreadable when I first start Windows. Connected via dock - intermittently detected a display but did not pick up or allow me to set resolution etc. When I open the "Display Settings" dialog box, I see a Dec 8, 2023 · What are trying to do with the Surface Dock to Dell? Are you trying to display the Dell Computer as an external monitor? What specific model of Surface Dock you have, see this link: Identify your Surface Dock and features - Microsoft Support. If still the issue persist, please try to clear the display cache of your Surface Pro 6. Then, you might also want to update the either power-cycling the Surface Dock or toggling the DP 1. Feb 12, 2023 · Restart your Surface and try connecting the monitor again. Very frequently I lose the connection to the 2 external monitors and everything reverts back to the Surface Book display. Solution 2: Check the video input settings. 0 dock D3100, Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Sep 29, 2018 · I have my Surface Book 2 connected to a surface docking station and the docking station has two LG Ultrawide Monitors connected to it. See: Buy Microsoft Surface Dock 2 – Microsoft Surface and Identify your Surface Dock and features (microsoft. My qestions are: 1. Jun 7, 2021 · Go to Download driver and firmware for Surface, choose Surface Pro 6 then click Download on the next page. We will clear the cache on your Device. In order to get the 2 monitors to work again, I need to unplug and plug back in the power cord the Surface Dock. It still loses connection sometimes. The monitor goes into sleep correctly when I disconnect the dock, though. Solution 1: Power reset your external display. Apr 13, 2017 · The surface book dock is only compatible with monitors that support DisplayPort. com Oct 16, 2015 · I have been successfully using a Surface Pro 3 in a dock with two monitors, one via an HDMI adaptor in the mini display port in the dock, the other via a VGA adaptor in the on board mini display port in the Surface Pro 3. Everything worked fine. Feb 13, 2021 · Note: The monitor correctly goes to sleep if I plug it into a computer that has a displayPort output. Everything does, with the exception of the resolution on the monitor I have connected to my Dock. The dock does not properly handle the monitors + mouse, and the 4k monitor is limited to 780p or lower. 2 while the Surface Dock 2 USB-C display ports (rear) use DP1. The Surface Book 2 does continue to charge via the USB-C though while in this state though. Took it to the retailer where I bought the device from to test it out on their monitors in store and problem still remains. 18. Jun 7, 2019 · And this issue is unlikely to be one that can be resolved with driers/firmware/updates. As soon as either 1 or 2 displays are introduced, the Surface’s screen Mar 30, 2012 · But things took a bad turn following the 1/27/16 firmware update. Jan 22, 2024 · Based on the details you have shared, you mentioned: Surface Dock Display Port. Download the Surface Dock registry file. Update Surface Dock Firmware. I do not want to return 3 Surface Dock 2s. Feb 2, 2016 · A *possible* fix for some external display issues - Setup - 1. Here's how to Dec 28, 2023 · Update Surface Dock: Update your Surface Dock - Microsoft Support. I have a surface book 2 (high end model) connected to a surface dock, I am trying to connect the dock to an external monitor via a Mini Display Port to HDMI adapter. 7680 x 4320. But each time I connect external monitor to Surface Dock 2 (with USB-C to USB-C cable), the refresh rate of the external monitor is limited to 4k@60Hz. Here's how to clear your cache: Undock your Surface from the Surface Dock or disconnect the monitor from your Surface. On both computers whenever they are initally attached to the dock only one of the monitors outputs a display. Regards. Surface Dock 2. All dock firmware is updated as well as system updates. Try resetting your Surface dock. Nov 26, 2023 · I understand that you are having trouble connecting two external monitors to your Surface Pro 7 via the Thunderbolt 4 dock. Additionally, make sure the Surface Dock 2 is securely connected to your computer. Will report back if it doesn't! Apr 18, 2019 · After downloading and installing the latest update, Restart the device, disconnect the Surface dock and undock the external monitors. Also, please go to this link, and check your monitor's compatibility under Troubleshoot Surface Dock for Surface Book, Surface Pro 4, and Surface Pro 3. My setup is surface pro 4 i5 version and Samsung u24e850r 4k monitor connected via the surface dock. At this point there is only one display listed under "Monitors": Surface Display. The article says a workaround is to use an HDMI adapter and connect to the monitor using HDMI. For other troubleshooting guide, see Troubleshoot connecting Surface to an external display - Microsoft Support. Whenever the external monitors show up with this issue, does it also happen on the Surface display? or only on the external monitors and the Surface screen display fine? May 13, 2019 · Once your done updating the device on its latest version, please try update your Surface Dockagain. However, the issue recurs if the monitor configuration changes during the same logon session, such as when you dock or undock the device or detach an external monitor. Repeats over and over. The steps are listed under solution 9 of the Dec 18, 2023 · It's a small hub compatible with every Surface Pro since the Surface Pro 3, and gives your device a much wider range of more numerous ports, including USB-A ports and a pair of Mini DisplayPort outputs (or USB-C display ports on the Surface Dock 2 and the Surface Thunderbolt 4 Dock). Solution 3: Check the port version setting on the external display. At this point the mouse and keyboard work, no image on the screen. Surface Pro 4 Docking Station Display Issues: Check For Updated Drivers/Firmware Follow the steps in this article for help if the screen on your Surface shows any of: Screen that is flickering, Garbled or distorted picture, Screen discoloration, brightness or dimming, Screen scramble, Screen with lines through it, Screen with artifacts (mura), Screen with a dead or stuck pixel, or Screen with yellow or brown banding Get to know your Surface Dock. Use the Surface Dock to connect your Surface to full-size monitors, an ethernet connection, external speakers, and more. Max display resolution. See: Troubleshoot connecting Surface to a second screen (microsoft. If I unplug the Surface dock 2 from the Surface book, wait 10 Ist it connected via USB-C to HDMI or USB-C to DisplayPort?I had several issues with high resolutions like UHD/4K and single or dual display setups connected to surface dock 2. However, when used with a Surface that has no USB4/Thunderbolt™ 4 port like the Surface Laptop 4, it can only support up to one 4K @ 60Hz external monitor. Restart the device. Looking forward to your response. 2: Clear Display Cache. Go to Surface Tools for IT download page and Sep 28, 2022 · This file will clear your cache, whether you have a dock or not. It works, but I'm not totally happy with it. It reduced the number of times the dock lose connection with the external monitor 95% of the time. Nov 15, 2013 · I have a Surface Pro 2 with a dock and external Lenovo monitor (connected via display port) and I too see this behaviour. If the issue still persists, try connecting the monitor to a different device (such as a different laptop or desktop) using the same USB-C cable. Before you proceed to try the primary Jan 5, 2024 · Troubleshooting multiple monitor issues: Ensure to install the latest video drivers from the Dell Drivers & Downloads website; Verify that the external monitor/s are connected to Dell Thunderbolt Docking Station WD22TB4; To learn more about setting up and troubleshooting issues with multiple monitor setups, see the following Dell knowledge-base Sep 25, 2014 · I have a Surface Pro 3 512GB in a Surface Pro 3 docking station connected to a KVM switch. I would suggest that you use a Surface Dock with a surface active mini display port to HDMI adapter for each monitor you use. 139. Aug 1, 2024 · 1] Reset the dock and monitor. This will help determine if the issue is with the monitor itself. The screen on the widescreen monitor seems stretched and I can't get things to display the way they should. May 20, 2023 · This file will clear your cache, whether you have a dock or not. Select and run surface dock Sep 7, 2020 · I connect to the video enabled USB-C port on the dock. For the meantime, here are a few more steps you could try: Update your Surface Dock: Make sure your May 18, 2022 · However when using a Surface Dock 2, the dock's capability will be applied in which for one external monitor maximum screen resolution and refresh rate is 7680 x 4320 @ 30Hz or 3840 x 2160 @ 120Hz. The surface dock is connected to the keyboard & it goes into a cycle of switching between surface screen only & all displays & I have no display on the external monitors. Apr 30, 2023 · I have a Microsoft surface 3 laptop and I bought the dock 4 to connect 2 monitors but the dock is only detecting one monitor at a time. The Dock 1 had a few issues so now with the release of Dock 2 I thought it's finally time to get there. The display resolution that I get from my surface book to extend to the external monitors is 1920x1080 only it is not letting or even giving me option to choose 2560x1080 resolution. Each device is being used with a dock, with 2 mini display-port adapters from the dock > DVI into the 2 monitors. The monitor powers out of standby but the screen is black. So Microsoft please turn your team into emergency mode to address the firmware of this product. See my internet speed when the dock is connected and both the external monitor and the surface monitor are active: The next test was done within 30 seconds with all else the same, except for the fact that I have closed the surface monitor: See full list on support. Please see this page for details: Identify your Surface Dock and features - Microsoft Support. If it doesn’t resolve the issue or your Surface tells you there are no updates to install, move on to the next step. Oct 29, 2023 · Select and run surface dock registry. System is stable after a detach & re-attach with the surface recognising the external monitors. This partially resolved my issue. With the Surface Pro line this isn't the case and you may experience a variety of problems such as: External monitor not showing any picture at all. Nov 9, 2023 · My Surface 7 Pro's performance started to suffer greatly. This issue has become more prevalent since the introduction of 4k and higher resolution monitors, especially when these monitors are mixed together with older, standard monitors. Jun 21, 2018 · This is actually a common problem with USB-C. It's not just the Surface Book. If I undock, work on the Surface and re-dock it fires up the external display no problem, but if the Surface goes to sleep, hibernate or I shut it down, then re-dock and fire up, the external display does not come on. She also had a similar issue and I believe I isolated it to whats stated above. If still the second external monitor (3) does not display, lower its refresh rate also to 60Hz Aug 13, 2014 · With the Surface and external display connected to the Docking Station, unplug the Docking Station from the power outlet, leave it unplugged for 30 seconds to a minute, then plug it back and see if the displays are recognized. See Update your Surface Dock - Microsoft Support. This lets me know that it is not a cable problem. 3840 x 2160 (USB4/Thunderbolt™ 4)* Surface Thunderbolt™ 4 Dock. with the new 2019 Surface devices there's a lot of issues though when connecting to the same USB-C dock / display setup Surface Pro7 will charge over PD passthrough but stop after a few minutes repeatedly and intermittently shows picture noise (only on the external display), as shown in the video (no problems here with Laptop 3, probably an The issue was reported here multiple times, where a maximum resolution of 3840 x 1080 is available when the monitor is connected via the Surface Dock, while the 5120 x 1440 resolution is available if the monitor is connected directly to the Surface Book. Mar 16, 2021 · HI. What is also the specific model of your Dell computer? Do you have a Surface Device connected to your We would like to show you a description here but the site won’t allow us. The Display Port on the Surface Book is very close to the Dock connector, where you cannot Jan 2, 2023 · Current setup is the surface pro 9 with dock 2. In this scenario, the devices stop working. 120 Hz. Dec 7, 2017 · This is getting ridiculous now, we have 4 Surface Pro 4 devices and 1 Surface Book with official Microsoft docks. Change the refresh rate for both external monitors by going to Settings > System > Display > Advance display settings > Display adapter properties for Display 1 > Monitor Tab > Screen refresh rate > Changed it to 30 Hz from dropdown Feb 19, 2024 · Learn how to troubleshoot and fix issues with your Surface Dock not detecting external monitors with our comprehensive guide. Having trouble extending display to two monitors. In Control panel display; using the "detect monitor" feature there was "no monitor detected" or no signal received in one of the Surface pro 6 -> dock -> 4k monitor + 1080p monitor + usb dongle for wireless mouse. When I was running Windows 10 on my Surface Laptop 4, again, no issues. The switch has a keyboard and external monitor (1920x1200). External Nov 6, 2023 · This file will clear your cache, whether you have a dock or not. If you’re able to use one external monitor, but have issues using more than one, it’s possible that your display adapter (also called a graphics card) can’t support more than one monitor. When attempting to connect the monitors both may turn on, however for the most part only one displays. The docks work fine when no monitors are added. Jan 9, 2024 · Select and run surface dock registry. Undock your Surface from the Surface Dock or disconnect the monitor from your Surface. Anyone using a Surface Dock 2 in the organization is having issues with their monitors flickering on and off sporadically. On my older Surface 4 Pro, the monitor worked with out issue at 3840x2160@60hz. MS site suggested a need to update the firmware on the docking Apr 5, 2021 · I had issues with the Surface Dock 2 and two external monitors as well. Jan 22, 2024 · If the power supply is not connected properly, it can cause issues with the monitors. The other one stays black, and is not detected in the windows display settings. Tried everything. Nov 8, 2019 · I am trying to extend my surface laptop 3 to dual monitors through the windows dock. Sometimes it is fine, other times it is not. My previous Pro 3 worked flawlessly. My setup is simple : Surface Pro 7 ---> Surface Dock ---> 2 monitors : #1 is Displayport to Sep 10, 2023 · Which docking station are you using? Is it the Surface dock? If yes, which Surface dock model? See: Identify your Surface Dock and features - Microsoft Support. Surface Dock. My computer is a Surface Pro 3 running Windows 10. For more troubleshooting guide, see Dec 11, 2016 · Also, and it seems to be a Surface Dock issue, my external monitor can't use the auto-shut-down feature. Connect the monitor directly to the Surface’s mini Display Port and test the connection (bypassing the Dock). I have some trouble with external display with surface dock 2. Aug 7, 2023 · Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Legacy Laptop Models, Dell Dock WD15, Dell Rugged Desk Dock, Dell SuperSpeed USB 3. Every monitor I hook to the dock works for about 3 seconds and then goes blurry. Thank you for posting in Microsoft Community. msi file that matches your current OS Build and click Next. Surface Thunderbolt™ 4 Dock. Surface Dock 2 - 2nd monitor is a major problem - display is on for say 15 seconds then goes black for 3 secs. The monitor is connected to the dock via MiniDisplay-to-HDMI cable. This problem started happening a few days after the initial setup of the Surface, Dock 2 and monitors. I updated to a Surface Pro 7 (SP7) from a Surface Pro 4 (SP4) at the end of 2020. It has no problem extending to 1 monitor. You can also use the keyboard shortcut (Windows logo key +K) to connect to a wireless display. Mar 31, 2024 · The first step in troubleshooting monitor detection issues with your Surface Dock 2 is to ensure that all physical connections are secure. Inspect the cables connecting your monitors to the dock and verify that they are firmly plugged in. I tried 5 different USB-C to HDMI adapters and cables, but Feb 24, 2020 · Expand Monitors and delete all drivers there, except for Surface Display. I tried to disconnect the dock multiple times after, checked the settings, but there's only an information that no external screens were detected. Clear display cache. I’ve tried different monitors, different cables, different dock, running the Surface Diagnostic Toolkit, uninstalling the display driver Sep 15, 2022 · Now, when I connect my external monitor directly to Surface Pro 8 (with USB-C to USB-C cable), I can get 4k@144Hz on the external monitor. 60 Hz. Jan 4, 2023 · Hi - I have 2 external monitors. One monitor is 4K Samsung and the other monitor is HP led (2018) monitor. fwcphvekiwjipztcgaskwdvogrypwnpayptypmasmounombo
Surface dock external monitor issue. It works, but I'm not totally happy with it.
Surface dock external monitor issue. In the Device Manager; Scanned for new devices, no luck.